Express postage is available at the checkout. Cut off time for express post is 1:30pm (1330hrs) daily. Orders placed before this time will be posted same day. Should there be any queries regarding your order, you will be contacted immediately.
The cut off time for regular postage is 1:30pm (1330hrs) daily. Any orders placed after this time will be posted the next day.
If you are concerned about the times for postage cut off, or require your order in an urgent timeframe, please contact the store to discuss over the phone. (07) 46304422
All domestic orders are sent via Australia Post with a tracking number. You will receive our tracking number via an email after your order has been packed and sent. Please contact us if this does not occur.
International buyers – please note: Import duties, taxes, and charges are not included in the item price or postage cost. These charges are the customer's responsibility.
Please check with your country's local customs office to determine what these additional costs will be prior to purchasing.
Orders may be freighted by DHL express tracked parcels or via Australia Post's International service. Shipping will be automatically calculated dependent on the garments purchased.
RETURN SHIPPING FOR EXCHANGES
Should the need arise to return the garment/s to Hitchley and Harrow for an exchange of size or an exchange of style/s, the customer is responsible for the following: a) Return shipping to H&H for an exchange AND b) re shipping of the return order to the customer.
A self addressed satchel of appropriate size is required to be included in the return parcel as stated on the reruns form included in your parcel. H&H reserve the right to withhold shipping of the return parcel until such time that a self addressed satchel is provided or paid for.