Returns & Exchanges
If you find, for some reason, that you need to return your item/s, please fill out the H&H Returns and Exchanges form and send the item back by traceable means of post to:
Hitchley & Harrow
(07) 4630 4422
10805 Warrego Highway
Charlton QLD 4350
The customer is responsible for paying all associated return shipping fees and must include a pre-paid post satchel if wishing to exchange an item. We have a 30 day return policy from the order date. No returns will be accepted after this time. Proof of purchase MUST be able to be provided for issue of a store credit or exchange of an item.
Please ensure that when you return items they are unworn and in original condition with all tags still attached. They must not smell of any cosmetic product or perfume. There must not be any trace of makeup on any garment. Items not received in original condition are unable to be accepted back and will be returned to the customer at your expense. If the items are not returned in re-saleable condition you may be charged a $20 fee for dry cleaning if this will remedy the problem. The garment must be able to be re-shelved and resold as new. Please consider this before returning the garment to us.
If your item is faulty or you have been sent the wrong item please call the shop on (07)4630 4422.
No refunds offered on change of mind purchases.