If you find, for some reason, that you need to return your item/s, please fill out the H&H Returns and Exchanges form and send the item back by traceable means of post to:
Hitchley & Harrow
(07) 4630 4422
10805 Warrego Highway
Charlton QLD 4350
*** From April 1st 2020 we are extending our exchange policy to 90 days from date of purchase.***
We have a 30 day return policy from the order date. No returns are able be accepted after this time. Proof of purchase must be able to be provided for issue of a store credit or the exchange of an item. The customer is responsible for paying all return shipping fees and must include a pre-paid post satchel if wishing to exchange an item. Please ensure you send your return goods to us via a traceable means of postage.
Return items must be sent back to Hitchley and Harrow unworn, in original condition with all tags still attached and in their original packaging. They must not smell of any cosmetic product, perfume or cigarette smoke and there must not be any trace of makeup on any garment. Items not received in original condition are unable to be accepted back and will be returned to the customer at your expense. If the items are not returned in re-saleable condition you may be charged a $20 fee for dry cleaning if this will remedy the problem. The garment must be able to be re-shelved and resold as new, please consider this before returning the garment to us.
If you are returning any jewellery items, they must be UNWORN. Any sign of wear on an item of jewellery will render it ineligible for return or exchange.
If your item is faulty or you have been sent the wrong item please call the shop on (07)4630 4422.