Domestic Shipping

Express postage is available at the checkout. Cut off time for express post is 1.00 pm (1300hrs) daily. Orders placed before this time will be posted same day. Should there be any queries regarding your order, you will be contacted immediately. 

The cut off time for regular postage is 1:00pm (1300hrs) daily. Any orders placed after this time will be posted the next day.

Orders will be processed within standard working hours Monday - Friday, 9am - 5pm AEST (excluding public holidays).

If you happen to place your order over the weekend or on a public holiday, it will be duly processed on the next working/business day.

If you are concerned about the times for postage cut off, or require your order in an urgent timeframe, please contact the store prior to finalising your order to discuss over the phone. (07) 46304422 Mon - Fri 9am to 5pm.

All domestic orders are sent via Australia Post with a tracking number. You will receive our tracking number via an email after your order has been packed and sent. Please contact us if this does not occur.

Deliveries in Australia are by Australia Post. Please allow for up to 14 working days for delivery as per current Australia Post guidelines. 

International Shipping 

International buyers – please note: Import duties, taxes, and charges are not included in the item price or postage cost. These charges are the customer's responsibility.

Please check with your country's local customs office to determine what these additional costs will be prior to purchasing.

Orders may be freighted via Australia Post's International service. Shipping will be automatically calculated dependent on the garments purchased. 

RETURN SHIPPING FOR EXCHANGES

Should the need arise to return the garment/s to Hitchley and Harrow for an exchange of size or an exchange of style/s, the customer is responsible for the following: a) return shipping to H&H for an exchange AND b) return shipping of the return order to the customer.

A self addressed satchel of appropriate size is required to be included in the return parcel as stated on the returns form. H&H reserve the right to withhold shipping of the return parcel until such time that a self addressed satchel is provided or paid for.

Equestrian Range

Technical pieces from the Equestrian Range are fast drying and breathable. Due to their fabrics, they require a little more care to keep them looking their best, so we have put together a quick reference care guide for you!

• ALWAYS wash in a delicates/laundry bag - This will prevent other items in the wash causing damage to your H&H equestrian pieces.
• EQ range Vests and Jackets are recommend to Dry Clean only.
• Dry out of direct sunlight to prevent fading
• Lay flat to prevent your garment pulling out of shape
• Do not wring out when wet
• Do not iron these fabrics, the embellishments or the print logos on the garments.
• Do not tumble dry
• Do not bleach
• Do not use fabric softener
• Wash at 30 degrees

Hitchley & Harrow Shirts & Polos

• Hand wash with similar colour garments or gentle machine wash with similar colours in a GARMENT/DELICATES bag to protect your shirt
• Do not bleach
• Iron at low setting
• Do not dry clean
• Do not tumble dry
• Dry out of direct sunlight
• Wash polo's inside out to protect embroidery and embellishments 

Wisteria Lane Tops

• WASH IN A GARMENT/DELICATES BAG
• Gentle machine wash with similar colour garments
• Do not bleach
• Iron at low setting - with extreme caution. Consider using light cloth over garment while ironing or alternatively use a steamer where the garment cannot be burned
• Do not tumble dry

Hitchley & Harrow Jeans

• Machine wash cold with similar colour garments
• Wash inside out to protect pocket embroidery and external decorative studs
• Tumble dry on cool/low 
• Do not bleach
• Wash and dry inside out to preserve colour

Hitchley & Harrow Winter Garments

The following 2020 Winter garments are dry clean only.

• QJ11 Quilted Jacket
• QV20 Vest with Faux Fur
• J12 Tweed Jacket
• WJ10 Work Jacket
• LJ2 Long Jacket